Return & Refund Policy

The short version

• Arrived damaged or wrong? We fix it, at our cost, always. Prepaid label, and your choice of refund or replacement.
• Piece lettered with a name? Not returnable for a change of mind. It was made for one person and cannot be sold to anyone else.
• Piece with no lettering, still unused? Returnable within 30 days of delivery. You cover the return shipping.

If it arrives damaged or defective

This one is simple and it is on us. Email us with a photograph and we will send a prepaid return label at no cost to you. You choose a full refund or a replacement piece.

This applies to personalized pieces too. Personalization limits change-of-mind returns, never our responsibility for a piece that arrived in the wrong condition.

Personalized pieces

Most of our urns and keepsakes carry a name, dates, or words you chose. Each one is produced for your order and cannot be sold to anyone else, so a personalized piece cannot be returned, exchanged, or refunded because you changed your mind.

You see a preview of your lettering before you order. What you approve is what gets made, so please read it closely. Once production starts the text is fixed.

If you think we made a mistake, tell us. A piece that does not match what you approved is our error, not a change of mind, and it is covered above.

Ready-to-ship pieces

Some urns and keepsakes carry no lettering. Because nothing was made specifically for you, these can come back within 30 days of delivery.

• The piece must be unused and in its original packaging.
• Return shipping is at your cost.
• Once it reaches us and we have checked it, we refund the full purchase price to your original payment method.

How to start

Email us with your order number and what went wrong. We review every request within 1 to 2 business days.

Approved refunds are issued within 5 to 10 business days to the original payment method. Your bank or card issuer may take a few days beyond that to show it, which is outside our control.

Contact us

To request a refund or replacement, or to ask whether something qualifies:

• Email: hello@myeverform.com